Senior Customer Experience Associate

Position: Senior Customer Experience Associate at Scotiabank
Enhance customer satisfaction as a Senior Customer Experience Associate at Scotiabank’s Brentwood SC Branch in Burnaby, BC. Engage with clients to support their financial needs while promoting technology solutions.

As a crucial member of the Canadian Banking Branch network, you will build strong customer relationships and provide exceptional service throughout their journey. This role requires effective communication, sales skills, and the ability to assist customers with mobile banking technologies. You will contribute to recognizing and fulfilling sales opportunities while embodying Scotiabank’s customer-centric values.

Key Responsibilities:

• Act as lobby leader to assist and triage customers

• Identify and fulfill simple sales opportunities

• Promote and demonstrate mobile banking applications

• Build strong relationships with customers while delivering excellent service

• Uncover customer needs and simplify complex concepts

Requirements:

• Experience in simple sales and providing financial advice

• Strong technical skills with digital banking solutions

• Professional and friendly customer service demeanor

• Flexible schedule availability

• Previous banking experience is a strong asset

This is your chance to thrive at Scotiabank, driving customer engagement and financial success.
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