Quality Assurance Specialist AI

Position: Quality Assurance Specialist for AI Support
Join  as a Quality Assurance Specialist for AI support and significantly impact customer experiences. Focus on analyzing and improving AI interactions in customer service.

This unique position involves ensuring that AI Agents meet high standards of performance across both chat and voice interactions.

Your role includes identifying risks, analyzing customer feedback, and implementing improvements. Collaboration across multiple teams will be crucial for enhancing resolution quality and protecting customer relationships while promoting service efficiency.

Key Responsibilities:

• Conduct quality reviews of AI chat and voice interactions

• Identify qualities affecting customer satisfaction and operational efficiency

• Monitor common AI issues for resolution improvement

• Analyze interactions to derive actionable insights

• Partner with teams to refine AI prompts and behaviors

Requirements:

• Degree in Communications, Data Analytics, or a related field

• Experience in AI platforms and customer support operations

• Proficient analytical and communication skills

• Familiarity with customer service tools and CRM software

• Ability to interpret CSAT and operational metrics

Empower the future of customer support through AI quality assurance at
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