Dedicated Commercial Client Service Advisor Job Burnaby area,BC Canada,Customer Service/HelpDesk

Final date to receive applications:

04/23/2026

Address:

6023 Silver Drive

Job Family Group:

Commercial Sales & Service

The Dedicated Client Service Advisor (CSA) is the single point of contact for an assigned portfolio of commercial clients. This role delivers end‑
to‑
end ownership of daily operational servicing while driving exceptional client experiences, continuity, and proactive problem resolution. Success in this role requires strong self management, disciplined time management, and the ability to operate effectively in a high‑
volume environment while maintaining accuracy, compliance, and service excellence.

Key Accountabilities

Client Ownership & Service Delivery

Owns day‑to‑day operational servicing for an assigned client portfolio, acting as the primary and accountable service contact
.

Delivers prompt, accurate, and professional resolution of client service requests, issues, and inquiries.

Ensures all tickets and service requests are resolved in line with client expectations and service standards.

Applies sound judgment to resolve issues independently or escalate appropriately per established guidelines.

Ownership, Self-Management & Time Management

Demonstrates strong ownership and self management
, proactively prioritizing work, managing competing deadlines, and maintaining control of workload.

Effectively manages high service volumes while sustaining quality, accuracy, and turnaround times.

Anticipates peak periods, plans capacity, and adjusts priorities to ensure consistent service delivery.

Takes accountability for follow‑ups, outstanding items, and end‑to‑end completion of client requests.

Client Experience & Continuous Improvement

Engages with clients to understand service needs, diagnose issues, and identify opportunities to improve efficiency and experience.

Identifies and recommends process improvements that reduce repeat requests and improve client outcomes.

Collects and analyzes client feedback, trends, and service data to identify gaps and enhancement opportunities.

Operational Excellence & Risk Management

Ensures all client interactions, documentation, and resolutions comply with bank policies, regulatory requirements, and internal controls.

Participates in audit activities and client issue resolution, correcting irregularities and driving corrective actions with proper escalation.

Applies the Bank’s Risk Management Framework to make sound, risk‑informed decisions that protect clients and the Bank.

Collaboration & Strategic Support

Partners closely with Relationship Managers, Sales teams, and internal partners to support client needs and business objectives.

Provides input into operational planning, service enhancements, and implementation of new programs.

Prepares and presents insights and reports highlighting client trends, risks, and opportunities.

Additional Expectations

Works mostly independently with a high degree of accountability.

Thinks creatively and proposes practical, client‑focused solutions.

Adapts to evolving priorities, programs, and business needs.

Broader responsibilities may be assigned as required.

Qualifications

Experience

3–5 years of relevant experience in Client Service, Client Relationship Management, Financial Services, or a service‑driven banking environment preferred.

Education

Bachelor’s degree preferred (Business Administration, Finance, Marketing, or related discipline).

Equivalent experience will be considered.

Skills & Competencies

Strong ownership, accountability, and self management

Proven time management skills with ability to handle high volumes

Client‑first mindset with strong problem‑solving skills

Product knowledge and regulatory awareness

Data analysis and reporting capability

Detail‑oriented with strong documentation discipline

Effective collaboration and communication skills

Proficiency in Microsoft Office and banking platforms

Teamwork

Problem-Solving

Collaboration

Detail-Oriented

Salary:

$45,500.00 - $84,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be…