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Job Description & How to Apply Below
This role underlines Binary Stream's commitment to customer satisfaction and collaborative work. As a Customer Support Specialist, you will engage with VARs, troubleshoot software issues, and contribute to knowledge sharing within the team. You will play a crucial role in ensuring seamless customer interactions and issue resolution.
Key Responsibilities:
• Address and resolve customer issues with Binary Stream products
• Document and analyze reported problems efficiently
• Keep customers informed of ticket statuses and resolutions
• Assist in pre-sales activities and product installations
• Share insights for continual service improvement
Requirements:
• Minimum of 3 years in customer support roles
• Proficient in SQL and database querying
• Familiarity with software development processes
• Relevant university degree in computer science or finance
• Experience in troubleshooting software problems
Support Binary Stream's mission by leveraging your customer service expertise and technical knowledge.
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