Service Appointment Coordinator

Position: Service Appointment Coordinator at Westminster Toyota
Location: New Westminster

Westminster Toyota seeks a Service Appointment Coordinator to enhance customer service in New Westminster. This full-time position emphasizes appointment booking and efficient communication.

As the Service Appointment Coordinator, you will be the first point of contact for customers, responsible for managing calls and scheduling appointments seamlessly.

Your role is essential to maintaining a positive customer experience, utilizing strong organizational skills to run reports and follow up with reminder calls. We are in search of an outgoing individual dedicated to exceptional customer service.

Key Responsibilities:

• Direct incoming calls to the appropriate service team

• Schedule service appointments via phone and email

• Conduct outgoing calls to remind customers of their appointments

• Generate reports and assist with service inquiries

• Work collaboratively to boost customer satisfaction rates

Requirements:

• Proven organizational and computer skills

• Strong phone manners with customer service background

• Independent self-starter with team experience

• Solutions-oriented approach to problem solving

• Experience with Reynolds and Reynolds is favorable

Join Westminster Toyota and contribute to a supportive team environment focused on customer satisfaction.
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