Bilingual Customer Care Specialist

Become a Bilingual Customer Care Specialist in Burnaby, delivering tailored customer service primarily through phone and messaging.

Your role is crucial in ensuring a seamless customer journey.

This position, centered on full-time work, requires the ability to communicate effectively in French and English. Candidates will leverage their problem-solving skills to assist customers with their orders while juggling multiple communication methods. A positive demeanor and experience in customer service are essential attributes for this role.

Key Responsibilities:

• Support customers through effective communication

• Process and fulfill customer requests promptly

• Manage calls, emails, and messages with accuracy

• Establish and maintain rapport with clients

• Learn quickly in a fast-paced customer environment

Requirements:

• Mandatory fluency in French and English

• Background in customer service or telemarketing

• Strong verbal communication and attention to detail

• Familiarity with relevant software programs

• Ability to multitask efficiently

Harness your bilingual skills to support our client's mission of exceptional customer care in Burnaby.
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