Customer Service Representative

Customer Service Representative

Full-Time | Permanent | 3A Burbidge St #106, Coquitlam, BC V3K 7B2 (Canada) | E1

We are looking for an enthusiastic and experienced individual to fill the role of Customer Service Representative at our Milwaukee Tool Factory Service Centre.

The Customer Service Representative will be responsible for delivering best-in-class service to all our customers both internally and externally.

A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality, and a drive to win.

• Deliver best-in-class service to our customers
• Perform counter procedures including answering phones, placing orders, logging in tools, completing inventory counts, and assisting walk-in customer traffic
• Maintain monetary transactions, record maintenance, and assist with inventories as required.
• Prioritize in-branch repairs
• Conduct warranty assessments and instant tool replacements
• Showroom merchandising and stock replenishment
• Continuously develop and maintain strong product knowledge

• Must possess effective business communication skills, initiative, and organizational skills
• Outgoing – excels in end-user engagement and conflict resolutions
• Strong computer skills
• Strong attention to detail and ability to stay organized
• Team-oriented and capable of working independently
• Experience with electric tools is a strong asset
• High school diploma

• Base salary of $45,000 during the 12 month term
• Monday to Friday work schedule (8am-4:30pm)

Diversity, equity, and inclusion are at the core of our values ause of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team.

We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.