Customer Care Agent Bilingual

Elevate customer satisfaction in Burnaby as a Bilingual Customer Care Agent. Engage customers over phone and messaging while delivering personalized experiences with each interaction.

This full-time position requires a candidate who excels in verbal communication and is eager to assist customers. You will manage a variety of customer requests while ensuring a seamless process, showcasing your abilities to handle multiple priorities effectively. Your energetic outlook will contribute to a positive work culture.

Key Responsibilities:

• Respond to customer inquiries through phone and messaging

• Ensure timely order processing and resolution of requests

• Build rapport with customers to enhance their experience

• Maintain high-quality service while multitasking

• Utilize software effectively for data entry and communication

Requirements:

• Fluent in French language

• Previous customer service or telemarketing experience is preferred

• Strong attention to detail and accuracy

• Strong problem-solving skills in dynamic settings

• Proficient in computer use and handle software efficiently

Use your communicative talent to support customers in their healthcare needs in our Burnaby office.
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