Appointment Coordinator OpenRoad Honda

Position: Full-Time Appointment Coordinator OpenRoad Honda
Maximize customer connections at Open Road Honda Burnaby as a Full-Time Appointment Coordinator. Schedule service appointments, manage customer communications, and enhance satisfaction every day.

In this customer-facing role, you'll oversee appointment cycles and ensure timely scheduling for service visits. With a focus on customer relations, you'll confirm appointments and follow up on feedback to improve experiences.

Your role is crucial in liaising with customers about recalls and maintenance needs to keep them informed and engaged.

Key Responsibilities:

• Manage customer calls and appointment scheduling efficiently

• Confirm unconfirmed appointments prior to their dates

• Notify customers about recalls and ensure bookings

• Follow up after service visits to gauge satisfaction

• Document customer feedback and report to Service Manager

Requirements:

• 2 years of experience in customer relations

• Strong organizational and interpersonal skills

• Basic knowledge of automotive parts and equipment

• Proficient computer skills for maintaining appointment records

• Able to make sound decisions effectively

Elevate customer service and support at Open Road Honda while expanding your career opportunities.
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