Customer Service Representative Supervisor

Job Overview

Customer Service Representative Supervisor – NOC 62023

Mytaxexpert Inc. offers trusted, accurate, and personalized tax advisory services, helping clients meet their obligations efficiently while maximizing their returns. The company is committed to educating its clients and providing peace of mind throughout the entire tax process.

Our goal is to provide exceptional service that inspires confidence and peace of mind while ensuring our clients remain informed about the latest tax regulations.

• Position:
  Customer Service Supervisor
• Number of positions available: 1
• Work Hours:
  
  40 hours per week
• Wage: $37.00 /hour
• Employment Type:
  
  Full-time, Permanent
• Start date:
  
  ASAP
• Work Location:
  
  Kingsway, Burnaby, BC, V5H 2A9, Canada.
• Language of work:
  English
• Vacation time:
  As per law

• Supervise, coordinate, and review the work of customer service, administrative, and front-desk staff.
• Establish work schedules, procedures, and customer service standards to ensure accurate and timely client service.
• Provide guidance to staff on client inquiries, documentation requirements, appointments, and service procedures.
• Resolve escalated client complaints and service issues related to tax filings, documentation, and appointments.
• Assist with staff onboarding, training, scheduling, and performance monitoring.
• Coordinate with other work units and external service providers to support smooth office operations.
• Monitor office supply inventory, requisition supplies, and assist with controlling departmental expenses.
• Maintain staff schedules, service records, client service updates, and reports for management.

• Minimum of 2 years of experience in customer service, office administration, or a related supervisory role.
• Completion of a college diploma in business administration, office administration, customer service, or a related field, or equivalent work experience.
• Strong leadership, communication, organization, problem-solving, and time-management skills.
• Ability to supervise staff, assign duties, monitor performance, and maintain customer service standards.
• Experience handling client inquiries, complaints, appointments, and service-related issues in a professional manner.
• Knowledge of tax filing processes, documentation requirements, or professional office services is considered an asset.