Operations and Member Support Coordinator

Be part of the evolution of car sharing built for British Columbians.  Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explore BC and get from here to there with room for their friends and their gear.
BCAA has been recognized for the last five years as a Top Employer. Joining Evo means joining one of the most trusted organizations in BC. If you want to make a difference and shape the future of BC’s car sharing economy, join our Evo team.
We are currently hiringan  Operations and Member Support Coordinator  to join our  Evo Car Share  team basedin our  Head Office  in Burnaby.
Reporting to the Manager, Claims and Administration, you’ll help keep our call centre running smoothly by performing essential administrative duties and supporting Evo members via phone and live chat. You’ll act as an Evo ambassador and showcase your commitment to supporting BC’s most valued car sharing service.
Who you are
You take the initiative to deliver exceptional customer service.

You thrive in a fast-paced environment where every day is different.

You demonstrate strong analytical and organizational skills and can juggle multiple and competing priorities.

You prioritize work-life balance and are open to a flexible shift work schedule.

You’re eager to hop in and grow! Your personal development and career are important to you.

Once here, you will:
Create an engaging and positive team environment.

Coordinate various administrative tasks based on the department’s evolving business needs. Activities include pre-authorizing charges, supporting members and vendors, preparing reports, and investigating parking tickets, tows, tolls and mileage overages.

Provide exceptional customer service and support to EVO members through various platforms (live chat, phone, and/or email).

Provide administrative support to procure capital items.

Actively participate in job specific training to reach your full potential.

What you bring
One-year post-secondary Diploma or Certificate in a relevant field (eg. Business Administration) and/or one year of experience in a related industry or at least two years related experience in operations.

At least two years’ experience with administrative or reception and/or customer service or call centre, or a combination of education and experience.

Solid working knowledge of MS Office Suite (Word, Excel, Outlook).Showcase your sharp technical skills with willingness to learn new platforms (i.e. Amazon Workspace, Evo Care Sharing Software).

Bonus skills  :

One year experience as a Member Service Agent or similar position.

Basic knowledge of PowerBI, Verint, Service Now, Amazon Connect & Workplace, Google Maps, and EVO Car Sharing Software.

Rapid-fire typing skills (40 wpm).

_Please note that this is a hybrid role based out of our Burnaby, BC office (3 on-site / 2 remote days). Applicants who are notlocatedwithin commuting distance of our Head Office or are not looking torelocateto the Greater Vancouver/Lower Mainland/Fraser Valley region will not be considered._
The salary range for this position is $46,768.44 to $58,460.52 and is determined viajob-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.
Shape your future with us. We’ve got you covered.
Every day, our team members get to make a difference in the lives of British Columbians, our BCAA Members and their communities. Having that kind of impact is exciting, positive, and contagious.

At Evo Car Share, we pride ourselves on empowering our team members to do great work. We enthusiastically support all learning and growth opportunities.

Career advancement and personal development programs are available to help you reach your full potential, no matter what that means to you.

You’ll receive a wellness account and Flexfits Benefits Program to meet your unique lifestyle needs and a health care spending account to keep your body, mind and soul thriving.

You’ll receive a competitive rewards package that includes salary, performance bonus…