Senior Manager, Customer Support at STEMCELL

Lead the North American Customer Support team at STEMCELL Technologies and enhance service delivery. Drive performance and operational excellence while fostering a high-performing culture in customer support.

STEMCELL Technologies seeks an experienced Senior Manager for its North American Customer Support team. This role is pivotal in overseeing operations, mentoring staff, and executing strategic plans that support business growth. You will collaborate with senior leaders to translate strategies into actionable initiatives, ensuring exceptional customer experiences and continuous improvement in service delivery.

Key Responsibilities:

• Oversee regional Customer Support operations and order fulfillment

• Mentor and coach supervisors and support representatives

• Develop short and long-term strategies for customer support

• Represent Customer Support in cross-functional strategy execution

• Implement innovative methods to evaluate team effectiveness

Requirements:

• Bachelor’s Degree with 10+ years of experience

• Proven ability to influence stakeholders and drive alignment

• Knowledge of Customer Support best practices

• Experience with ERP/CRM systems like SAP and Salesforce

• Proficiency in Google Workspace and team management

Elevate customer experience and drive performance through effective leadership in STEMCELL's North American operations.
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