Job Description & How to Apply Below
Experienced Customer Service and Administration Representative Needed Full-time, Permanent
Who We Are:
Fuelex Energy Ltd.is one ofthe Lower Mainland’sleading fuel and lubricant suppliers. We are the exclusive wholesale branded distributor ofEsso Fuelsand Mobil Lubricants, both well-recognized and trusted brands across Western Canada.
Fuelex Energy Ltd.offers a wide variety of petroleum products and services to meet the fuel and lubricant needs of residential and commercial customers acrossthe Lower Mainland.
Our teamknows and understands that ownership, accountability and responsibility are key to our individual and collective success. Ourcorevaluesare clear and simple, and we live by them every day. Do what’s Right|Respect Others|Perform with Excellence
Job Description:
At Fuelex Energy Ltd., you will be in an environment where your contribution is valued, where you’re working with some of the very best in our industry, and where you are continuously learning and growing every day. If you possess a strong, team-oriented work ethic with a desire to learn and grow then we are looking for you!
We are currently looking for a Customer Service/Admin Representative. This position is based out of our facilities in Burnaby, BC. This is full-time – Monday to Friday, from 7:30AM – 4:00PM. Our team enjoys aregular work schedule, competitive wages, and great benefits. We also have a family-friendly work environment filled with people who have your back, like to have fun, enjoy what they do, and challenge you to become better.
The Customer Service/Admin Representative’s responsibilities include but are not limited to:
Answering customer calls and providing them with the assistance they need such as quotations, product availability, order status, etc.
Processing incoming orders by phone, email, and web portal
Invoice and billing for external distributors
Processing payments via credit card or EFT and applying payments to customer accounts
Initiating, maintaining and processing service requests from vendors
Assisting walk-in customers and processing payments
Organizing and filing delivery slips, proof-of-deliveries, and invoices neatly
Tracking customer concerns and preparing weekly reports
We
Offer:
Competitive wage
Comprehensive benefits package including:
RRSP,health, dental and employee & family assistance program
100% paid training and extensive orientation
Exciting variety of duties in a positive work environment
On-going coaching from your supervisor and the leadership team
A fantastic full-time work schedule – evenings and weekends off.
Our Ideal Candidate:
Respectful – helpful and kind to others
Optimistic – eager to learn new things, improve and help others
Self-motivated – a determined individual who is driven by goals and deadlines
Dependable – someone who clients and team members can rely on
Team player – ability to work well with others and do whatever is needed
Experience and Qualifications:
Strong written and oral communication skills are essential - the successful candidate will be interacting with multiple customers every day, by phone and email
High school diploma, GED or equivalent
Minimum 3 years of demonstrated customer service or administrative experience in a fast-paced environment
Ability to adapt to changing priorities or challenges
Strong organizational skills with an attention to detail and data accuracy
Proficient with MS365, including Outlook, Teams, Excel, Word
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