Customer Support Specialist

Position: Customer Support Specialist at Houle
Advance your career with Houle as a Customer Support Specialist in Burnaby or Victoria, contributing to Security Technology Service operations. This role is pivotal in ensuring customers receive quality service and support.

As a Customer Support Specialist, your primary responsibility is to manage service requests effectively while providing exceptional customer support. You will work closely with both customers and technicians, ensuring that all communications are accurate and timely. A solid understanding of security technology and great administrative skills will be vital in fulfilling customer needs.

Key Responsibilities:

• Provide consistent customer service and support

• Receive and manage service work requests from customers

• Collaborate on solutions after initial support assessments

• Prioritize and schedule technician dispatch efficiently

• Prepare and manage billing summaries and work orders

Requirements:

• Minimum 2 years' experience in a related role

• High School Diploma essential

• Knowledge of security systems and technology

• Proficient in MS Office and CRM tools

• Strong communication and organizational abilities

Leverage your experience to enhance customer service in Houle's dynamic Security team.
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