OpenRoad Subaru Appointment Scheduling Specialist

Support customer satisfaction as an Appointment Scheduling Specialist at Open Road Subaru Boundary. This full-time role focuses on organizing and managing service appointments effectively.

In this position, you will be instrumental in liaising with customers to confirm appointments, notify them of recalls, and coordinate maintenance schedules. Your organizational skills and customer service experience will be key to maintaining efficient operations within the dealership's service department.

Key Responsibilities:

• Oversee appointment scheduling for service requests

• Confirm appointments and manage unconfirmed bookings

• Engage customers regarding service recalls

• Ensure all feedback is documented and reported

• Maintain customer records in the appointment system

Requirements:

• Minimum 2 years of experience in customer relations

• Excellent organizational and interpersonal skills

• Basic knowledge of automotive parts and systems

• Computer literacy in appointment management systems

• Effective decision-making and communication abilities

Harness the opportunity to make a difference in customer experience at Open Road Subaru.
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