Client Care Specialist at OpenRoad

Join Open Road as a Client Care Specialist in Burnaby and provide exemplary service to customers. This full-time position focuses on managing customer interactions and service cycle information through high-volume calling.

As a cornerstone of Open Road’s Client Contact Centre, you will engage in approximately 80-120 outbound calls daily. Responsibilities include managing service appointments and ensuring customer satisfaction through effective communication. An ability to juggle multiple systems and stay organized is crucial for success in this high-energy role.

Key Responsibilities:

• Conduct extensive outbound calls to customers daily

• Schedule and modify service appointments via phone, email, or text

• Investigate customer files for relevant service needs

• Maintain detailed appointment notes for follow-ups

• Update the customer database regularly and accurately

Requirements:

• Proven time management and multitasking skills

• Strong computer literacy in MS Word and Excel

• High school diploma or relevant work experience

• Professional demeanor and a customer-focused attitude

• Flexibility to adapt in a busy work environment

Be a part of Open Road’s dedicated team, where your contributions matter and your career can thrive.
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