Client Service Representative

Reference Number: 5288

Posted Date:
Sep 15, 2026

Employment Type:

Permanent Part Time

Hours of Work: 7.5 hours per day - 5 day week (M-Su)

Work Arrangement:
Resident

Salary Range: $31.08 - $33.53 Hourly

Location:

Burnaby, British Columbia, Canada Kelowna, British Columbia, Canada West Kelowna, British Columbia, Canada Kamloops, British Columbia, Canada North Vancouver, British Columbia, Canada Vancouver, British Columbia, Canada Vancouver, British Columbia, Canada Victoria, British Columbia, Canada Port Coquitlam, British Columbia, Canada Abbotsford, British Columbia, Canada Victoria, British Columbia, Canada Richmond, British Columbia, Canada Burnaby, British Columbia, Canada Langley, British Columbia, Canada Surrey, British Columbia, Canada Surrey, British Columbia, Canada Nanaimo, British Columbia, Canada Vancouver, British Columbia, Canada

We welcome applications from all qualified job seekers.

Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact ac, as we are committed to ensuring a seamless and accessible experience for all candidates.

As a Client Service Representative, you will play a key role in delivering driver licensing and identification services that help customers maintain their independence and mobility. You will work directly with customers to understand their needs, determine eligibility for licensing and identification products, process transactions, and provide information on a variety of driver licensing services.

This role makes a direct impact on customers who rely on driver licensing services to get to work, attend school, volunteer, and participate in important daily activities. Working in a fast-paced Driver Licensing Office, you will interact with a high volume of customers, often balancing multiple priorities and frequent interruptions while maintaining a strong focus on accuracy and customer service.

Success in this role requires exceptional attention to detail, strong problem-solving abilities, and the confidence to navigate complex customer interactions. Active listening skills, sound judgment, and the ability to adapt your communication style to meet individual customer needs are essential.

• Outstanding face-to-face customer service experience in a high-volume, customer-focused environment.
• Experience handling cash and processing transactions with accuracy and attention to detail.
• Strong data entry and computer skills, with the ability to accurately process and maintain records.
• Excellent verbal communication and active listening skills.
• Strong attention to detail and the ability to interpret information, policies, and procedures accurately.
• The ability to multitask and maintain accuracy in a fast-paced environment with frequent interruptions.
• The ability to effectively manage difficult or complex customer interactions with professionalism and sound judgment.

• Determine eligibility and process driver's licence renewals, duplicates, BC Identification (BCID) cards, and BC Services Cards.
• Review and verify customer information and supporting documentation to ensure regulatory and policy requirements are met.
• Conduct licensing-related transactions and provide accurate information regarding driver licensing products and services.
• Process violation tickets, disputes, fees, and other customer transactions.
• Collect, process, and reconcile cash and electronic payments with a high degree of accuracy.
• Maintain accurate records and perform detailed data entry within multiple computer systems.
• Respond to customer inquiries and explain policies, procedures, and requirements in a clear and professional manner.
• Deliver exceptional customer…