Bilingual Senior Workforce Consultant

Position: Bilingual Senior Workforce Consultant at ADP
Drive your career forward as a Bilingual Senior Workforce Manager Support Consultant s vital role focuses on client relationships, analytical problem solving, and delivering tailored solutions in a flexible work model.

In this key position, you will collaborate with clients to understand their needs and develop effective workforce solutions. Your responsibilities will encompass comprehensive problem analysis and service support, ensuring exceptional customer experiences and fostering loyalty. With a focus on growth and team mentorship, you will thrive in ADP's inclusive culture that values diverse perspectives.

Key Responsibilities:

• Lead client escalations to resolution

• Act as client advocate within ADP

• Manage risk and identify solution gaps

• Document activities through Service Request management

• Communicate with clients via virtual meetings

Requirements:

• 3+ years of experience with ADP Time & Attendance

• Proven track record in customer service excellence

• Strong organizational and communication skills

• Ability to learn new software quickly

• Attention to detail and service request management

Utilize your service expertise and software support skills to help ADP clients enhance their workforce management.