Client Service Representative

Position: Client Service Representative at Trane Technologies
Contribute to sustainability at Trane Technologies as a Client Service Representative in Burnaby, BC. Deliver exceptional service and support while executing service agreements and enhancing customer relationships.

In this on-site role, you'll oversee growth and satisfaction for small service agreement clients, partnering closely with the Sales team. Your responsibilities include managing customer accounts, developing account profiles, and strategizing service delivery plans. Engage in prospecting activities to expand the customer base while ensuring timely follow-ups and effective communication throughout.

Key Responsibilities:

• Ensure customer satisfaction and retention in assigned accounts

• Drive account management and service delivery plans

• Prospect non-agreement customers through various channels

• Review financial performance and implement corrective actions

• Communicate promptly with customers regarding inquiries

Requirements:

• Bachelor’s degree or relevant experience preferred

• Proficiency in Salesforce and HVAC systems

• Strong communication and multi-tasking skills

• Ability to think critically in high-stress situations

• Valid driver's license with no major violations

Leverage your customer service skills to help drive impactful solutions at Trane Technologies in Burnaby.