Customer Service Leader at Key Equipment

Elevate customer satisfaction as the Customer Service Manager at Key Equipment Services. Lead a dedicated team to enhance customer experiences and drive service excellence in the hospitality sector.

In this role, you'll oversee a passionate customer service team, using your leadership skills to mentor and motivate. Key Equipment Services, a major player in food service equipment, seeks a natural leader with 4-5 years of management experience. Your focus will be on fostering a customer-first culture and addressing complex issues that enhance loyalty.

Key Responsibilities:

• Build a customer-first culture across the team

• Lead and develop a high-performing service team

• Ensure efficient customer service processes

• Address customer concerns and escalations personally

• Monitor key service metrics and performance targets

Requirements:

• 4-5 years of management experience in hospitality

• Proven ability to motivate and develop individuals

• Strong communication and relationship-building skills

• Excellent problem-solving and decision-making skills

• Willingness for occasional travel

Become a pivotal force in delivering exceptional service experiences at Key Equipment Services.