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Automotive Customer Service Representative
Job Description & How to Apply Below
Deliver thoughtful automotive customer service through clear communication, accurate documentation, and organized appointment scheduling. Support customers throughout their repair journey.
As a Customer Service Representative, you will welcome customers and connect them with technicians, partners, and vendors. The work combines customer interaction, administrative responsibilities, and team support. You will manage repair information while helping customers feel confident throughout the process.
Key Responsibilities:- Build positive customer relationships in person and by phone
- Submit ICBC rental forms and guide customers through processes
- Schedule repair appointments and manage shop calendars
- Generate repair orders with accurate documentation
- Provide repair updates through phone, text, and email
- Excellent verbal and written communication skills
- Strong organization, accuracy, and attention to detail
- Friendly, professional approach with strong people skills
- Passion for vehicles and helping customers
- Valid driver's license and solid professional references
Bring automotive customer service, organization, and communication skills to guide customers and support accurate repair administration.
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