Police Communications Customer Service Representative
Job Description & How to Apply Below
Use accurate communication and quick decision-making as a Customer Service Representative supporting police communications at the RCMP Detachment. Handle public safety inquiries with care.
This auxiliary City of Burnaby position supports public and first responder safety through non-emergency calls and general inquiries. You will gather caller details, create reports, and relay information to dispatchers and appropriate agencies. The work includes email requests, public assistance, complaints, service requests, and police information.
Key Responsibilities:- Answer incoming non-emergency calls and general inquiries
- Elicit details, create reports, and relay summarized information
- Respond to email and online service requests
- Explain RCMP services, bylaws, policies, and regulations
- Enter, update, revise, and retrieve information
- Grade 12 plus customer service or call centre courses
- Sound public contact experience in customer service environments
- Knowledge of PRIME CAD, PRIME RMS, CPIC, and JUSTIN
- Rapid, accurate keyboarding and police technology operation
- Ability to obtain and maintain RCMP Enhanced Security Clearance
Apply your police communications, information management, and public service skills while supporting accurate responses at the RCMP Detachment.
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