Instructional Designer BC

Location

This hybrid role requires 3 days on-site at our Burnaby, BC office and 2 days remote per week.

Welcome to Specsavers – where we’re not just about eyecare and eyewear, but changing lives through better sight. Ranked the 5th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that makes high-quality, eyecare and eyewear accessible to all Canadians.

Founded 40 years ago in the UK by visionary husband and wife optometry duo Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 270 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

The Instructional Designer is responsible for designing, developing, maintaining and continuously improving learning solutions and learning technology experiences that build capability for our store teams. This role combines instructional design expertise, learning systems administration, reporting and stakeholder partnership to deliver measurable learning outcomes.

• Design, develop and maintain engaging digital learning solutions using Articulate Rise, Storyline, Vyond and other authoring tools.
• Create job aids, guides, reference materials, videos and microlearning resources that grow learner capability.
• Ensure all learning content is accessible, inclusive, engaging and aligned with business needs.

• Partner with Retail Operations, HR, Clinical and business stakeholders to identify learning needs and capability gaps.
• Support the ongoing enhancement of learning programs and resources across the retail learning journey.
• Evaluate learning effectiveness and continuously refine content to improve learner outcomes and business impact.

• Act as the Learn Amp (LMS) subject matter expert and system administrator.
• Manage course uploads, pathways, permissions, configurations and learning records.
• Provide user support, troubleshoot issues and partner with vendors on enhancements and upgrades.
• Support the deployment and adoption of learning solutions across store teams and stakeholders.

• Develop and maintain dashboards, reports and scorecards for leaders and stakeholders.
• Analyse completion, compliance, engagement, assessment and capability data.
• Measure and communicate the effectiveness of learning initiatives using actionable insights.
• Lead testing, feature implementation and continuous improvement activities within learning technologies.

• Build strong relationships across Retail Operations, HR, Clinical and other functions.
• Provide guidance on Learn Amp functionality, reporting and learning best practices.
• Promote a One Team approach to Retail Team Member Development and support organisational learning objectives.

• 5+ years of experience in learning and development, instructional design or eLearning development, ideally within a retail or customer-focused environment.
• Advanced experience with e-learning authoring tools and video animation platforms, Microsoft Suite and related digital learning tools.
• Strong understanding…