HVAC Service Dispatcher

Apply as a service dispatcher at Broadway Refrigeration & Air Conditioning in Burnaby, BC, where your upbeat communication and multitasking abilities support our dynamic team. This full-time position centers around efficient scheduling and customer engagement.

You'll play a crucial role in our operations, triaging service calls, scheduling technicians, and keeping customers well-informed. By working closely with various teams, your efforts will help enhance safety and efficiency in our mechanical services across the region. Your attention to detail and customer focus will help maintain high service standards.

Key Responsibilities:

• Triage and prioritize service requests with precision

• Create schedules for technicians based on urgency and needs

• Manage parts, tools, and site requirements efficiently

• Provide customers with regular updates and recommendations

• Ensure compliance with safety protocols and procedures

Requirements:

• Minimum of 2 years in dispatch or service coordination

• Strong time management and multitasking skills

• Excellent verbal communication skills

• Proficient in Microsoft 365 and dispatch software

• Familiar with Metro Vancouver's travel times

Bring your expertise in service coordination to enhance our operations at Broadway.