Sr Robotic Field Service Technician

Join us on the journey to help build the world using applied robotics and AI!

Novarc Technologies is a full-stack robotics company helping to build the world using applied robotics and AI. Recognized as one of the fastest-growing companies in the Americas by the Financial Times for two consecutive years, we are at the epicentre of innovation and global expansion. Join our dynamic team as we extend our reach across four continents, blending pioneering welding technology with a profound global impact.

It's a captivating time to be part of our journey – here, you'll do more than just work; you'll be an integral part of a movement shaping the tech-driven future.

As a Senior Robotics Field Service Technician
, reporting to the Director of Customer Support, your primary responsibilities will be to ensure Novarc’s NovAI systems are installed, commissioned, and handed over at client sites.

• Competitive Compensation: The potential to earn up to $150,000 through bonuses and overtime.
• Career Growth: This role offers exciting advancement opportunities, such as building and mentoring a new team, as we are in the process of establishing a new division.
• Paid Time Off: Generous PTO policy that includes holidays, vacation days, and personal days.
• Comprehensive Benefits Package: Health insurance coverage for individuals and families, including medical, and dental.
• Professional Development: Employer-paid training program to support your ongoing learning and development.
• Additional Benefits: $500 PPE budget to ensure your safety on the job; $500 Health account.
• Technological Innovation: Work with state-of-the-art equipment and cutting-edge technology in the field of welding automation.

This position requires 25% - 75% travel, primarily within North America and occasionally globally. Travel expenses are covered, and technicians will have the opportunity to be home every weekend.

• System Deployment & Commissioning: Lead the end-to-end installation, mechanical/electrical commissioning, and handover of NovAI robotic welding systems (including Miller, Aubo, UR, Fanuc, ABB, and Yaskawa).
• Technical Bridge: Act as the primary technical bridge between engineering, product, and the Customer Operations team, ensuring product rollouts and solutions are well delivered to and understood by the Customer Operations team.
• Technical Support & Troubleshooting: Act as the primary technical point of contact for clients; provide on-site and remote support for robotic motion issues, calibration drift, and communication protocols.
• Integration & Automation: Collaborate with AI and Controls teams to integrate PLC programming (Omron, Allen-Bradley, Siemens) and I/O mapping into welding processes.
• Project & Site Management: Coordinate site readiness with clients, manage subcontractors/vendors, and develop documentation for workflow processes.
• Safety & Compliance: Establish and enforce robotic safety protocols and ensure all welding activities comply with relevant industry and environmental regulations.
• Field Travel: Willingness to travel up to 75% of the time, primarily within North America with potential international assignments.
• Strategic Communication: High-level verbal and written communication skills; must be able to effectively translate complex technical issues for cross-functional teams, management, and customers.

• Professional
  
  Experience:
  
  10+ years as a robotic integrator in industrial automation, with at least 5 years specifically in robotic welding and 3 years in commissioning.
• Robotic Expertise: Advanced proficiency in robotic arm programming and calibration (TCP, base frames, multi-robot sync, and external axes - positioners, tracks, turntables) for ABB, FANUC, and Yaskawa
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• Welding & Hardware Knowledge: Deep experience with robotic welding processes (GMAW/MIG, FCAW, SAW, Pulse), welding power sources (Fronius, Lincoln, Miller) and cell equipment (positioners, torch cleaners)
• Path-finding &…