Community Outreach Representative

* Represents BC Hydro through attendance at local community events, events held at retail locations such as stores and malls, and regional trade and other shows. Provides information and educates customers on BC Hydro's current initiatives, services and programs, including Power Smart programs, products, customer billing, payment choices, and methods of accessing other BC Hydro personnel and technical resources, through activities such as: distributing brochures;

engaging attendees in discussions regarding current initiatives, services and programs; and answering queries or referring customers to other BC Hydro personnel.

* Maintains working relationships with a variety of community stakeholders through participation in community events, fostering partnership opportunities for reaching and educating customers and encouraging participation in future BC Hydro events and initiatives.

* Conducts research on the most effective venues and messages for BC Hydro’s initiatives and makes recommendations accordingly. Plans a presence for each approved venue, taking into consideration the audience, messages and available resources. Creates for approval communications materials such as event and campaign posters aimed to support event logistics, streamline information and communicate more effectively with customers.

* Assembles, moves and sets up/disassembles display and other event materials; is the staffing point of contact for BC Hydro presence throughout the community at various events and family-oriented festivals.

* Accesses and locates basic rate, billing, energy efficiency and other information ; prepares basic and/or pre-formatted summaries, logs, charts and other program related status and other documentation. Prepares and maintains a variety of files including statistical summaries, reports, reference documents, budgets and other information related to the team’s initiatives.

* Provides assistance to the rest of Customer Service, Energy Management Solutions Communications and Community Relations staff in their marketing efforts, programs and initiatives as required.

* Provides clerical, administrative office and event coordination support to COR team as required such as monitoring and tracking event inventory and office supplies, maintaining files for events and other documentation and responds to inquiries or forwards to other staff.

* Performs minor duties related to the above duties that do not affect the rating of the job.

What you bring –

* High school diploma and two (2) years of marketing and/or customer service experience.

OR

* Completion of 1st year of post-secondary AND one (1) year of marketing/customer service experience.

* Completion of Community Outreach program training or training will be provided.

* Must hold a valid class five (5) driver's licence.

* Successful completion of BC Hydro’s Driver Training required for full-time positions; or must be completed within one (1) month of being hired into role.

What we offer –

- A minimum of 15 paid vacation days

- Flexible work model, depending on your role type

- Training and development courses

For more information on the benefits we offer, visit

What else you should know –

* These roles are 1-year contracts beginning in July 2026. You must be available to attend training on select weekends starting in July 2026 and periodically throughout the contract.

* You will represent the BC Hydro Community Team as the face-to-face communication and customer service channel at events across BC.

* You will be expected to actively engage and educate with people of all ages on current BC Hydro initiatives, services, and programs.

* Daily travel to and from local events is required, which typically take place Wednesday to Sunday. You are not required to be available during these days every week, but greater availability is ideal for this position.

* Overnight travel may be required to attend events regionally.

* This position requires driving company vehicles and may include long distances of 100km or more within the province.

* A condition of employment for this job is that you maintain the following requirements in good standing:
Driver's License Type = Class 5.

* Knowledge of a second language would be considered an asset.

* Applicants should be comfortable on-camera and speaking with customers in-person.

* This position is covered under MOU #74 of the Collective Agreement between MoveUP, Local 378 and BC Hydro.

How to apply –

Interested candidates should submit their applications online at  or click ‘Apply’

On the BC Hydro Careers site, click on the Apply button in order to complete the steps to apply for this job. Please be sure to update your Candidate Profile with your current resume and include copies of your certifications, if applicable.