Slot Attendant

Job Type: Casual

Hourly Wage: $18.60/hr

Gateway Casino is seeking a customer-service professional who loves working in the fast-paced and exciting world of the casino. The Slot Attendant role puts you in the heart of the action. This role is ideal for those who love interacting with the public and providing next-level support to our many guests who enjoy playing the slot machines.

In this role, you provide vital front-line customer support that includes observing slot players and machines in specific areas. You will also offer instruction and answer questions on various games and machines to ensure our guests have a memorable experience at Gateway.

• Employee benefits such as medical and dental
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

• Assist with awareness of and excitement for on-going and up-coming Casino promotions.
• Manage slot machine reservations and promote casino initiatives.
• Work in compliance with internal controls, company policies and procedures and/or provincial lottery/ gaming policies and procedures.
• Manage a cash float, verify and provide jackpot payouts and monetary change to guests.
• Report any violations and escalate to the appropriate level as necessary.
• Replenish and maintain slot machines, monitor machine stack lights to ensure prompt service.
• Acquire and maintain a knowledge of all slot operation policies and procedures.
• Perform other duties as assigned based on operational needs.

• Experience handling cash and working with the public.
• Superior customer service skills and ability to work in a fast-paced environment.
• Basic knowledge of slot machine functions is an asset.
• Able to stand for long periods of time and pull, lift, and carry objects weighted similar to a full box of paper.
• Serving It Right (BC).
• The ability to obtain registration with BCLC.
• Ability to multi-task and thrive in a team environment.
• A willingness to develop new skills and stay on top of the latest industry news and insights.

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.