Consumer Collections Advisor

Support BMO customers with payment guidance, account reviews, and collections service in a customer-focused contact center schedule. Build trust through responsive expertise and informed advice.

As a Consumer Collections Advisor, you collaborate on delinquent, high risk, and written-off accounts. You assess collection probability, recommend solutions, and help customers understand payment status and strategies. The role also supports recovery plans, transactions, reports, escalations, and internal referrals. Work is scheduled from 1pm to 9pm Tuesday through Friday, with Saturday hours from 10am to 6pm.

• Probe customer needs and provide collections strategy advice
• Analyze account information and recommend recovery actions
• Communicate payment status and future payment information
• Process transactions and complete required documentation
• Prepare regular and ad-hoc reports and dashboards

• Three to five years of relevant experience typically
• Post-secondary degree in a related field or equivalent
• Good knowledge of BMO products and services
• Good knowledge of Consumer Collections laws
• In-depth collaboration and communication skills

Bring customer service, account analysis, and payment strategy expertise to help resolve high risk accounts for BMO.