Practice Coordinator
Job in
Burnaby, BC, Canada
Listing for:
Ampcus
Full Time
position
Listed on 2026-02-16
Job specializations:
-
Healthcare
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Practice Coordinator
Location(s): Brisbane, CA
(Hybrid)
Shift &
Schedule:
Day Shift: x hours.Monday–FridaySchedule options: : AM – : PM or : AM – : PMNo weekends.Position Overview
The Practice Coordinator II supports call center and patient service operations by handling a high volume of patient calls, navigating multiple patient record systems, and delivering accurate, efficient customer service in a fast-paced healthcare environment.
Candidate Priority Criteria
Candidates will be prioritized in the following order:
Fully compliant and APeX-trained candidates.APeX-trained candidates who are partially compliant.Candidates with prior experience who are not currently compliant.Candidates who meet job qualifications but are not APeX-trained or compliantNote:
APeX-trained candidates are strongly preferred; non-APeX-trained candidates will be considered.
Key Responsibilities
Serve as a call center–based Patient Service Representative (PC II).Manage an average of approximately patient calls per day. Current team average: ~ calls per day.Navigate multiple patient record and scheduling systems efficiently.Provide accurate information and high-quality customer service to patients.Maintain professionalism while handling sustained periods of phone-based and computer-based workRequired Skills & CompetenciesStrong computer skills, including proficient keyboarding.Experience with at least two Microsoft Office applications (Outlook, Word, Excel).Demonstrated ability to work across multiple patient record systems simultaneously.Ability to sit at a computer workstation with telephone headset for extended periods.Strong attention to detail and ability to work in a high-volume environmentEducation & Experience RequirementsHigh School Diploma or equivalent and years of related experienceORCollege degree and months of related experience.OREquivalent combination of education and experience.Preferred QualificationsAPeX (Epic) training and experience.Prior work experience with University Health.Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
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