Clinical Services Coordinator

Do you want to make a difference in the lives of Canadians living with vision loss?

Vision Loss Rehabilitation Canada (VLRC) is a national health services organization dedicated to empowering people who are blind or partially sighted to live safely and independently. Our certified specialists provide client-centered rehabilitation, mobility training, and daily living skills programs that help clients build confidence and thrive. We work collaboratively with ophthalmologists, optometrists, and other health care professionals, offering essential care on a referral basis in homes, workplaces, and communities across the country.

We value our employees as our greatest asset — and we’re committed to supporting their well-being, professional growth, and work-life balance. Learn more about VLRC at  or call

Position Title:
Clinical Service Coordinator

Location: New Westminster, BC

Status: Full-time, Contract – till March 17, 2028; existing vacancy

Reports To: Manager, Healthcare Operations

Compensation: $38 - $42/ hour

Posting Date: September 3, 2026

Closing Date: October 2, 2026

Why Join VLRC?

This is an opportunity to play a pivotal role in an innovative Hospital-to-Home transition program that improves outcomes for individuals adjusting to vision loss. You will work alongside healthcare providers, rehabilitation specialists, and community partners to help clients regain independence, access critical supports, and successfully navigate life beyond hospital discharge. The role offers meaningful client impact, strong interdisciplinary collaboration, and the opportunity to help shape innovative approaches to integrated rehabilitation care.

I. Position Summary

The Clinical Service Coordinator is responsible for supporting individuals experiencing vision loss as they transition from hospital to home and community-based rehabilitation services. Serving as the primary point of contact from referral through service delivery, this role provides case management, care coordination, system navigation, and client advocacy to ensure individuals receive timely access to rehabilitation, healthcare, and community supports.

Working closely with hospitals, healthcare providers, clients, families, and VLRC's interdisciplinary team, the Clinical Service Coordinator helps remove barriers to care, supports successful transitions, and promotes client independence, safety, and quality of life. Success in this role requires strong case management, discharge and transition planning, care coordination, sound clinical judgment, exceptional relationship-building skills, and the ability to navigate complex healthcare and community service systems.

Knowledge of vision rehabilitation is an asset; however, comprehensive training related to vision loss, rehabilitation pathways, and VLRC services will be provided.

II. Key Responsibilities

Client Assessment, Case Management & Service Planning

· Serve as the primary point of contact for clients referred to the Hospital-to-Home Program, leading intake, needs assessment, service planning, and coordination of supports throughout the transition from hospital to community-based rehabilitation.

· Conduct intake, needs and risk assessments to identify client goals, rehabilitation priorities, support requirements, and barriers to independence and community living.

· Develop and monitor individualized service plans that connect clients with appropriate rehabilitation, healthcare, and community resources.

· Apply sound judgment to prioritize referrals, identify safety or psychosocial concerns, and facilitate timely intervention or referral when required.

· Establish baseline outcomes and monitor progress to support successful transitions and achievement of client goals.

Care Coordination and Healthcare…