WHO WE ARE
When it comes to health, we’re always looking for waysto push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter’s prescription. Heknew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and Green Shield was born as a non-profit with a missionto support better health for all Canadians.
We aren’t just a health and benefits company. We’rethe only non-profit social enterprise that brings worlds of coverage andcare together, all in one place.
We’re noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.
Base Salary: CAD $38,774.
Green Shield is seeking a Pharmacy Coordinator (known internally as Pharmacy Assistant) who is passionate about helping people, communicating clearly, and taking ownership of administrative and coordination tasks that directly impact patient care.
This role places a strong emphasis on prescription billing/processing, patient communication, documentation, coordination, and problem-solving. While pharmacy or healthcare experience is valuable, we are intentionally prioritizing mindset, motivation, and soft skills over technical background. We are looking for someone who is curious, resilient, organized, and excited to grow their career within Green Shield—not just within pharmacy operations.
The successful candidate will be supported through training and onboarding, with technical skills learned on the job. What matters most is your ability to communicate effectively, manage details, and consistently show up for patients and teammates.
- Act as a key point of contact for patients via phone and email, providing clear, empathetic, and professional communication.
- Support patients by answering routine questions related to prescriptions, refills, deliveries, coverage, and documentation, escalating clinical concerns to the pharmacist when appropriate.
- Proactively follow up with patients to gather required information, confirm next steps, and ensure continuity of care.
- Build trust with patients by explaining processes clearly and helping them navigate complex or time sensitive situations.
- Contribute to a positive, respectful, and inclusive patient experience aligned with Green Shield values.
Administrative & Documentation Support
- Accurately enter, update, and maintain patient and prescription information within pharmacy systems (e.g., Kroll).
- Prepare and process prescriptions, including insurance claims, billing documentation, and third-party reimbursement and appropriate paperwork.
- Identify and resolve billing or adjudication issues by coordinating with payers, prescribers, patient support programs, and internal teams.
- Ensure copayments are processed accurately and documentation meets regulatory and internal standards.
- Maintain organized, audit ready records with strong attention to detail.
Coordination & Workflow Management
- Complete assigned tasks, billing, and trouble shooting orders according to Green Shield Pharmacy standard operating procedures and performance guidelines
- Assist with scheduling prescription refills and coordinating medication deliveries to support uninterrupted patient therapy.
- Work closely with pharmacists, nurses, clinics, physicians, and external partners to obtain required information and resolve issues.
- Anticipate potential delays or gaps and take ownership of resolving them before they impact…
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