Case Manager

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

The Human Rights Office (HRO) oversees the administration of SFU's Human Rights Policy (GP18) and Bullying and Harassment Policy (GP47), and provides community-wide education of addressing and preventing discrimination, bullying and harassment. The HRO offers consultations to all members of the SFU community seeking advice and information on their human rights.

The Ombudsperson at SFU is an independent, impartial and confidential resource for students, providing information and guidance on rights and responsibilities, and University regulations, policies and procedures. The Ombudsperson is an advocate for fairness in general for the benefit of all students and the university community as a whole.

As an integral part of the Human Rights Office (including the Bullying & Harassment Central Hub), and the Office of the Ombudsperson, the Case Manager is responsible for addressing the needs of SFU community members (students, faculty and staff) affected by discrimination, bullying, harassment, and other concerns related to procedural fairness. The Case Manager conducts individual consultations with SFU community members, provides trauma-informed support, evaluates the services required to meet the person’s needs, and helps individuals understand SFU’s policy and collective agreement frameworks, as well as relevant legislation, to support informed decisions about reports and complaints to the University.

In addition, the Case Manager acts as a facilitator and coordinator, collaborating with University offices, departments, units, and individuals to ensure community members receive appropriate and coordinated support.

Full Job Description

Law degree or Master’s degree in Social Work, Education, Counselling, Sociology, Public Policy or a related discipline and five years of related experience including conflict resolution, human rights, bullying and harassment support, crisis intervention, education, research and advocacy in a unionized environment or an equivalent combination of education, training and experience. Proven and working knowledge in the following areas:

• Conflict resolution and mediation.
• Adherence to the principles of fairness and procedural fairness.
• Supporting individuals impacted by trauma from diverse populations recognizing the diversity of experience based on gender identity, sexuality, race, age, class, family status, disability, Indigeneity, immigration status, language, religion, national or ethnic origin, and intersecting identities.
• Risk and threat assessment in community, family and post-secondary settings.
• Relevant BC legislation including WorkSafeBC, the University Act and the Human Rights Code.

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Administrative & Professional Staff Association (APSA):

• 4 weeks’ vacation (prorated for the first year)*
• Hybrid-work program for eligible positions
• Employer paid defined benefit pension plan
• On-campus tuition waiver for employees and their immediate family members*
• Off-campus tuition reimbursements and professional development funds*
• And more! View our benefits brochure

* Prorated for part-time employees

Please include your cover letter and resume in one attachment.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact