People Services Specialist

Why BCAA? Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a HR Specialist based in our Head Office in Burnaby, reporting to the Manager, People Services. Help deliver a great employee experience  an HR Specialist, you’ll support the people, programs and processes that keep our organization moving. From answering employee questions and coordinating employment changes to supporting People & Culture projects and turning HR data into insights, your work will make a difference across the employee lifecycle.

Working closely with our People Services Managers and broader People & Culture team, you’ll bring accuracy, care and fresh ideas to everything you do.

• You’re service-minded. You provide helpful, timely support and make it easier for employees and leaders to navigate HR processes.
• You’re organized and detail-oriented. You manage competing priorities, meet deadlines and keep documentation and data accurate.
• You exercise sound judgment. You handle sensitive information with discretion and know when to seek guidance.
• You’re curious and resourceful. You ask thoughtful questions, investigate issues and find practical solutions.
• You’re collaborative. You build strong working relationships and contribute wherever the team needs support.
• You look for better ways to work. You’re comfortable with technology and interested in using automation and AI-enabled tools to improve processes and the employee experience.

• Support employees and leaders
• Respond to general HR enquiries about policies, programs, systems and collective agreements.
• Support People Services Managers with their portfolios and shared team priorities.
• Coordinate People & Culture communications, events and resources.
• Support the employee lifecycle
• Coordinate onboarding, probationary reviews, employee changes, offboarding and exit interviews.
• Prepare offers, employment agreements, employee change letters, termination letters and separation packages.
• Provide employee relations administrative support, including investigation coordination, documentation and follow-up.
• Support union administration and collective bargaining, including seniority lists, leave reporting, meeting logistics and materials.
• Support vacation planning, job evaluations and tracking of temporary assignments, accommodations and work permits.
• Keep our systems and data accurate
• Maintain employee records and process Workday transactions to support accurate data and timely payroll.
• Resolve HRIS issues with partner teams, complete data audits and track key employment deadlines.
• Prepare reports and analyze HR data and exit survey results to identify trends and improvements.
• Support compliance and continuous improvement
• Support compliance activities, policy updates and monitoring of employment requirements.
• Coordinate privacy requests and prepare sponsorship and work permit documentation.
• Improve People Services processes through simplification, automation and AI-enabled tools.

• A diploma or degree in Human Resources, Business Administration or a related field, or an equivalent combination of education and experience.
• 3+ years experience in HR administration, coordination or a similar role supporting employees and leaders.
• Working knowledge of BC employment standards, human rights and privacy requirements.
• Excellent written and verbal communication skills, with…