People Services Specialist

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a HR Specialist based in our Head Office in Burnaby, reporting to the Manager, People Services.

Help deliver a great employee experience  an HR Specialist, you’ll support the people, programs and processes that keep our organization moving. From answering employee questions and coordinating employment changes to supporting People & Culture projects and turning HR data into insights, your work will make a difference across the employee lifecycle.

Working closely with our People Services Managers and broader People & Culture team, you’ll bring accuracy, care and fresh ideas to everything you do.

Who you are:

You’re service-minded. You provide helpful, timely support and make it easier for employees and leaders to navigate HR processes.

You’re organized and detail-oriented. You manage competing priorities, meet deadlines and keep documentation and data accurate.

You exercise sound judgment. You handle sensitive information with discretion and know when to seek guidance.

You’re curious and resourceful. You ask thoughtful questions, investigate issues and find practical solutions.

You’re collaborative. You build strong working relationships and contribute wherever the team needs support.

You look for better ways to work. You’re comfortable with technology and interested in using automation and AI-enabled tools to improve processes and the employee experience.

What you’ll do:

Support employees and leaders

Respond to general HR enquiries about policies, programs, systems and collective agreements.

Support People Services Managers with their portfolios and shared team priorities.

Coordinate People & Culture communications, events and resources.

Support the employee lifecycle

Coordinate onboarding, probationary reviews, employee changes, offboarding and exit interviews.

Prepare offers, employment agreements, employee change letters, termination letters and separation packages.

Provide employee relations administrative support, including investigation coordination, documentation and follow-up.

Support union administration and collective bargaining, including seniority lists, leave reporting, meeting logistics and materials.

Support vacation planning, job evaluations and tracking of temporary assignments, accommodations and work permits.

Keep our systems and data accurate

Maintain employee records and process Workday transactions to support accurate data and timely payroll.

Resolve HRIS issues with partner teams, complete data audits and track key employment deadlines.

Prepare reports and analyze HR data and exit survey results to identify trends and improvements.

Support compliance and continuous improvement

Support compliance activities, policy updates and monitoring of employment requirements.

Coordinate privacy requests and prepare sponsorship and work permit documentation.

Improve People Services processes through simplification, automation and AI-enabled tools.

What you bring:

A diploma or degree in Human Resources, Business Administration or a related field, or an equivalent combination of education and experience.
3+ years experience in HR administration, coordination or a similar role supporting employees and leaders.

Working knowledge of BC employment standards, human rights and privacy requirements.

Excellent written and verbal communication skills, with strong…