Delivering world-class technical support via phone, email, and in person to troubleshoot and resolve product issues.
Conducting product testing, evaluating returns, and performing repairs to ensure product reliability and performance.
Supporting internal/inter departments and external customers’ needs with technical inquiries, product recommendations and solutions
Creating and updating work instructions, testing prototypes, and preparing detailed reports to support product development.
Maintaining lab equipment and supporting continuous improvement initiatives.
Technical Support & Troubleshooting
Respond to customer inquiries during business hours with timely, accurate solutions.
Log and document customer issues with detailed troubleshooting notes.
Provide recommendations for product enhancements based on field feedback.
Product Testing & Repair
Evaluate returned products and perform necessary repairs.
Test prototypes and production units to ensure conformance with specifications.
Build and maintain lab test jigs and equipment for consistent testing standards.
Cross-functional & Product Development Support
Collaborate with cross functional teams to answer technical questions and recommend suitable products/solutions.
Collect product data and prepare test reports for internal and external use.
Maintain product design documentation and contribute to feature development.
What you must have:
A post-secondary diploma or degree in electronics from a recognized institution
3-8 years experience in electrical product and PCBA troubleshooting with the ability to read and interpret wiring diagrams, schematics, and component specifications
Skilled in using multimeters, oscilloscopes, power supplies, and other electrical test equipment
Proficiency with Microsoft Office Suite and an understanding of Modbus or other communication protocols a bonus!
Sharp problem-solving skills and tenacious researcher
Ability to lift equipment up to 60–70 lbs and travel internationally as needed
Salary/Rate Range: $55,000 -$75,000 DOE
Other Information:
Company Profile
Personal Best:
We’re passionate about learning, winning, and delivering.
Our Diversity:
Unique backgrounds fuel our innovation.
We Care:
For our people, customers, and partners — we’re in this together.
Enjoyment:
We believe work should be rewarding and fun.
Respect:
Every team member matters — and together, we get it done.
Benefits
Dental care
Extended health care
Paid Vacation days
Paid Sick Day days
Paid Personal days
RRSP match
Vision care
Business casual dress
Company events
Hybrid workplace
Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.
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