Desktop Support Analyst

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

The School of Computing Science predominantly uses Linux in our teaching and research labs, as well as many users with Windows and Apple computers. This position will be expected to provide direct support for our students and researchers, deploying managed desktop computers, creating and updating user facing documentation and providing one on one support for users of our labs for all types of operating systems.

Full Job Description

Two-year diploma in Information Technology or related discipline, and two years related experience, or an equivalent combination of education, training, and experience.

• Good knowledge of multiple operating systems (current versions of Windows, Mac, and Linux).
• Good knowledge of desktop security practices.
• Good knowledge of the deployment and troubleshooting of complex third-party packages including editors, IDEs, JDK, Python.
• Excellent organizational, analytical reasoning and problem-solving skills.
• Detail oriented, able to approach problems logically and prioritize responsibilities.

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Administrative & Professional Staff Association (APSA):

• 4 weeks’ vacation (prorated for the first year)*
• Hybrid-work program for eligible positions
• Employer paid defined benefit pension plan
• On-campus tuition waiver for employees and their immediate family members*
• Off-campus tuition reimbursements and professional development funds*
• And more! View our benefits brochure

* Prorated for part-time employees

Please include your cover letter and resume in one attachment.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact