Endpoint Solutions Support Specialist

Join Fortinet in Burnaby, BC, as a Technical Support Specialist focused on endpoint solutions. Provide expert troubleshooting and customer support to enhance user satisfaction.

This role involves being the escalation point for Fortinet partners while troubleshooting endpoint-related issues. Strong problem-solving skills and a solid understanding of security products are crucial for success. You will facilitate communication, lead case management, and provide education to clients to bridge any knowledge gaps.

Key Responsibilities:

• Conduct troubleshooting on Fortinet security products

• Analyze customer system data and provide recommendations

• Educate customers regarding networking and product usage

• Collaborate with QA to resolve technical issues

• Manage customer cases until resolution

Requirements:

• Proven experience in technical support roles

• Deep understanding of operating systems

• Familiarity with TCP/IP and networking concepts

• Background in endpoint security products

• Strong communication skills, both written and oral

Support Fortinet’s clients with your technical expertise while enhancing their experience.
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