Desktop Support Engineer L1 Engineering Firms
Job Description & How to Apply Below
Elevate your desktop support career as a Desktop Support Engineer L1 at a prominent engineering firm. Focus on incident management and desktop device maintenance while supporting end users in a fast-paced environment.
In this role, you will troubleshoot and resolve hardware and software incidents while providing deskside support services. Analyze service desk calls to identify user training needs and manage desktop configurations effectively. Your expertise will ensure users have a seamless experience with their devices and systems.
Key Responsibilities:
• Resolve hardware and software incidents on desktop devices
• Provide hard and soft break-fix services
• Support installation and configuration of desktop systems
• Monitor compliance with security profiles and anti-virus software
• Communicate directly with users for VIP support issues
Requirements:
• 3-5 years related experience in desktop support
• Hands-on experience with Windows 7 and 11 OS
• Proficient in SCCM, Intune, and Active Directory
• Support experience with MACs and tablets
• Strong knowledge of ITIL processes and remote support tools
Contribute your skills to enhance user experiences while ensuring robust desktop operations in a professional setting.
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