Digital Customer Success Program Manager Clio

Lead the digital customer success strategy at Clio as a Program Manager. Drive retention and adoption programs while collaborating with cross-functional teams in a hybrid work setting.

In this Program Manager role, you will be at the forefront of executing Clio's digital customer success initiatives. With a focus on retention, you will manage programs that impact churn reduction and product adoption for a high-volume SMB base. Your responsibilities include overseeing day-to-day operations, documenting playbooks, and harnessing automation tools to enhance efficiency.

Key Responsibilities:

• Execute digital customer success programs with a focus on user journey

• Maintain playbooks and implement AI-assisted workflows

• Keep the customer success team informed about program performance

• Analyze engagement metrics and churn indicators

• Collaborate with Marketing to drive content and outreach efforts

Requirements:

• 2–4 years in program management or customer success roles

• Experience with automation platforms like Gainsight or Churn Zero

• Ability to handle multiple work streams with attention to detail

• Skills in data reporting and dashboard creation

• Strong communication abilities and a proactive approach

Embrace the challenge of enhancing customer experiences through effective program management at Clio.
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