IT Operations Manager

Match Box is urgently seeking an IT Operations Manager for a 6-month contract (high probability of renewal) opportunity for our New Westminster based public sector client. This is a hybrid position (2x per week in office and 3 days remote) where candidates must be located in the lower mainland.

• Cross-functional engagement and stakeholder coordination
• Operational risk assessment and mitigation activities
• Oversight of enterprise technology platforms and operational services
• Service performance monitoring and process assurance
• Staff supervision, coaching, and resource coordination
• Third-party supplier and contract relationship management
• Financial planning, expenditure tracking, and efficiency initiatives
• Alignment of technology services with organizational priorities
• Governance support, reporting, and initiative coordination
• Operational standards development, KPI reporting, and service enhancement
• Strategic advisory support and enterprise-wide collaboration

• Degree or equivalent education in Information Technology, Engineering, Business Administration, or a related discipline.
• Minimum of eight (8) years of progressive experience leading enterprise technology initiatives within large-scale or evolving organizations, including at least four (4) years in a formal leadership capacity.
• Exposure to regulated, public-service, or highly structured organizational environments is considered beneficial.
• Strong knowledge of enterprise technology operations, support services, and infrastructure management practices.
• Experience overseeing operational budgets, financial forecasting, cost tracking, and performance reporting.
• Demonstrated ability to align operational spending with strategic business outcomes and service priorities.
• Experience managing external service providers, contractual relationships, and vendor accountability processes.
• Proven success collaborating with partners and suppliers to address service issues, maintain performance expectations, and support ongoing operational improvements.
• Familiarity with governance frameworks, reporting structures, and documentation standards within enterprise technology programs.
• Strong analytical capability with experience consolidating information from multiple operational sources to support informed decision-making and service optimization.
• Excellent organizational skills with the ability to balance multiple priorities while maintaining accuracy and attention to detail in fast-moving environments.
• Strong verbal, written, and interpersonal communication skills, including the ability to prepare business and technical documentation for varied audiences.
• Proficiency with standard productivity and collaboration platforms, including Microsoft Office applications and related enterprise collaboration tools.
• Experience using project coordination and document management platforms within a Microsoft-based environment.

Match Box is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.