Technical Support Specialist

Enhance customer interactions at Fortinet as a Technical Support Specialist in Burnaby. Provide expert troubleshooting for Forti

EDR and Forti Endpoint, while managing high-profile customer cases.

Fortinet, a leader in cybersecurity, is looking for a Technical Support Specialist to join their Burnaby TAC Team. This role requires at least 5 years of experience in technical support or system administration within networking or security. Key responsibilities include troubleshooting endpoint security products and acting as an escalation point for critical issues while ensuring effective communication with customers.

Key Responsibilities:

• Troubleshoot Fortinet’s Endpoint Detection and Response solutions

• Manage escalated customer cases through resolution

• Analyze configuration information for recommendations

• Provide user education and support on product features

• Create knowledge-based articles for team resources

Requirements:

• Minimum 5 years of technical support experience

• Deep knowledge of Windows, macOS, and Linux operating systems

• Proficient in troubleshooting TCP/IP and network issues

• Familiarity with security models like MITRE ATT&CK

• Excellent verbal and written communication skills

Leverage your technical expertise and customer service skills at Fortinet, ensuring robust endpoint security solutions for clients.
#J-18808-Ljbffr