Security Technology Technical Support Specialist

Become a vital part of Houle as a Technical Support Specialist for Security Technology in Burnaby or Victoria. Focus on delivering exceptional service to enhance customer satisfaction.

In this role at Houle, you'll be responsible for the administration of technical support in Security Technology Services. Engaging with customers, you will manage their service requests and coordinate the necessary technician dispatches. You'll also play an essential part in ensuring the work is completed according to top standards, all while fostering communication and collaboration among all involved parties.

Key Responsibilities:

• Deliver high-quality customer service to clients

• Receive and triage service requests promptly

• Work with customers to perform initial technical investigations

• Dispatch technicians and track their service completions

• Keep meticulous records and coordinate billing issues

Requirements:

• High School Diploma required

• 2+ years in a customer service/support role

• Familiarity with security technology systems

• Strong organizational and communication skills

• Proficient with MS Office and CRM tools

Utilize your skills in customer support and administrative tasks with Houle, contributing to our impactful projects!
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