Senior Customer Data Associate

Job Description Summary

The Senior Customer Data Associate reports to the Director, Global Customer Support Experience with alignment to the Master Data Management team. As a Senior Customer Data Associate you will be responsible for the management of existing and creation of new customer accounts within our Enterprise Resource Planning (ERP) system. You will manage Business Partner (BP) rules, customer data policies, and customer data across all STEMCELL systems.

Your tasks will include visualizing, transforming, and manipulating data, preparing and presenting data for trending, and gaining insights from analysis performed.

• New customer onboarding, data maintenance and governance, quality assurance of business partners, and supporting reporting of hierarchy management
• Analyze data from STEMCELL’s ERP and CRM systems to highlight exceptions and identify optimization opportunities
• Ensure customer data is maintained at the highest level
• Partner with Marketing, Sales Operations, Customer Support, Finance & IT teams to deploy effective data acquisition, integration, and management of customer master policies
• Identify opportunities to digitize and streamline operational data handling and optimize business intelligence capabilities
• Work closely with data quality, metadata and lineage services to ensure conformance of content to enterprise data standards, sourcing, and distribution standards, and collaborate with Master Data Management team to deploy appropriate tools & processes for data entry, deduplication, and mastering
• Implement training and education programs for customer data consumers to build balanced understanding and use of customer content while ensuring compliance with internal data policies and external regulatory requirements

• Minimum of 3 years of related experience in Data Entry/Service related field
• Experience working with enterprise platforms such as SFDC, S/4 or Magento
• SAP Information Steward architect and data quality leadership and implementation experience is an asset
• Data cleansing implementation experience is an asset and strong knowledge of MS Office and G Suite applications
• Experience defining systems strategy, developing systems requirements, designing and prototyping, testing, training, defining support procedures and implementing practical business solutions under multiple deadlines
• Strong interpersonal, verbal/written communication, organization and customer service skills; ability to work in a fast‑paced environment and simultaneously manage multiple projects, priorities and deadlines; outstanding project management and time management skills

The annual salary for this job ranges from: $71,200.00 - $96,400.00. Payment is based on experience, education, job‑related skills, and team equity. For eligible positions, the range includes target incentives; actual incentives are based on individual performance results in accordance with company policy. The company offers a comprehensive total rewards package, including health benefits, retirement savings, and more.

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero‑tolerance policy for any form of discrimination. Selection decisions are solely based on job‑related factors.