Senior AV Technician, IT

Senior AV Technician, IT

Location:

Burnaby, BC – work from our office 5 days a week. This role oversees audiovisual systems and office technology standards across Clio’s global office footprint.

Clio’s IT team aims to provide the best experience for talent by supporting and automating tasks. The Senior AV Technician will design, deploy, and maintain scalable AV solutions and ensure reliable collaboration across our offices worldwide.

• Deliver world‑class IT AV and office technology support to Clio teams worldwide.
• Own global strategy, standards, and lifecycle management for meeting room audiovisual systems, collaboration tools, and office technology.
• Deliver onsite support for meeting room AV systems, end‑user hardware, and workstation hardware across global office locations (including international travel).
• Design, deploy, and maintain scalable AV solutions for conference rooms, training spaces, and executive meeting areas.
• Act as the primary escalation point for complex AV and office technology issues.
• Manage inbound tickets and escalations from submission to completion.
• Analyze IT and AV processes and implement changes to improve reliability, scalability, and user experience.
• Manage medium to large‑sized projects involving multiple stakeholders.
• Maintain clear documentation of troubleshooting steps and communicate solutions to end users and stakeholders.

• Extensive experience supporting and managing enterprise‑grade audiovisual systems in a global office environment.
• Highly experienced in managing inbound tickets and escalations from submission to completion.
• Mastery in documenting troubleshooting steps and clearly communicating solutions with end users and stakeholders.
• Hands‑on experience with conferencing platforms and hardware (Zoom Rooms, Microsoft Teams Rooms, Logitech, Neat, Crestron, Poly, or similar).
• Experience supporting hybrid meeting environments across multiple time zones.
• Strong knowledge of office networking fundamentals as they relate to AV systems.
• Excellent communication skills with the ability to present subject matter to executives and diverse audiences.
• Experience managing medium to large‑sized projects involving multiple stakeholders.
• Interest in emerging workplace technology and collaboration trends.
• Interest in using AI to improve your craft.

• Experience standardizing AV systems across multiple global offices.
• Experience managing AV vendors, integrators, and construction or office build‑out projects.
• Experience supporting executive‑level meeting spaces and events.
• Experience automating monitoring, alerting, or reporting for AV systems.

Competitive, equitable salary within $99,600 to $134,600 CAD (adjusted for region). Additional benefits include:

• Top‑tier health, dental, and vision insurance.
• Hybrid work environment: expectation to be in office minimum twice per week for local employees in Vancouver, Calgary, Toronto, Dublin, London, New York City, and Sydney.
• Flexible time off policy with an encouraged 20 days off per year.
• $2,000 annual counseling benefit.
• RRSP matching and RESP contribution.
• Clioversary recognition program with acknowledgements at 3, 5, 7, and 10 years.

Clio is committed to diversity, equity and inclusion. We encourage candidates from all backgrounds. Clio provides accessibility accommodations during the recruitment process. We honor equal employment practices across all regions.