Customer Support Analyst at Binary Stream

Enhance customer satisfaction as a Customer Support Analyst with Binary Stream. Deliver expert support and problem-solving to users and VARs, ensuring optimal software performance and value.

Binary Stream, a recognized ISV and SaaS leader, seeks a Customer Support Analyst. This crucial role demands proficiency in SQL, debugging, and customer software support, focusing on efficacy and a collaborative culture. You will work closely with customers and internal teams to resolve issues and optimize product use.

Key Responsibilities:

• Solve customer implementation and usage issues

• Record and analyze issues to replicate customer environments

• Maintain ticket oversight and communication with customers

• Provide pre-sales support and assist in product trials

• Contribute to the improvement of customer support practices

Requirements:

• 3+ years in customer software support

• Experience with SQL database technologies

• Knowledge of SDLC and programming languages

• University degree in computer science or finance

• Strong troubleshooting and analytical skills

Deliver exceptional customer support and contribute to Binary Stream's success in defining industry standards.
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