Manager of IT Helpdesk Operations
Job Description & How to Apply Below
In this role, you will be responsible for guiding the helpdesk support team, ensuring that SLAs and KPIs are consistently met. Your leadership will include conducting performance reviews and fostering an inclusive team environment that promotes continuous professional growth and effective service delivery.
Key Responsibilities:
• Monitor and enhance daily helpdesk operations
• Conduct performance reviews and development planning
• Address escalated technical issues with hands-on support
• Analyze support trends to identify improvement areas
• Ensure compliance with security protocols
Requirements:
• Bachelor’s degree in relevant field or equivalent
• 5+ years of leadership experience in IT support
• Excellent interpersonal and problem-solving abilities
• Proficient in Windows, Microsoft 365, and ERP systems
• Knowledge of remote strategies and customer service skills
Lead the Houle Helpdesk team and enhance operational success today!
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