GPS Support Specialist - Bilingual at Positrace

Position: GPS Support Specialist - Bilingual Role at Positrace
Become a GPS Support Specialist at Positrace, providing bilingual technical support to enhance customer satisfaction. Leverage your Spanish skills to assist customers with GPS products and services efficiently.

In this full-time position, your primary responsibility is to deliver first-level technical support across North America. You will engage proactively with customers in English and Spanish, ensuring their technical problems with GPS systems are fully resolved.

Your role is pivotal in enhancing the overall user experience with our services.

Key Responsibilities:

• Deliver telephone and online GPS support to customers

• Resolve customer issues with urgency and professionalism

• Diagnose both software and hardware problems effectively

• Keep detailed records of support interactions

• Build rapport through excellent customer service

Requirements:

• 3–5 years of experience in Technical Support roles

• Proficient understanding of Linux systems

• Bilingual fluency in English and Spanish, both spoken and written

• Strong organizational skills and attention to detail

• Bachelor’s degree in IT, Engineering, or Electronics

Position yourself as a leader in technical support at Positrace, blending customer service with your technical expertise.
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