L1 Desktop Support Engineer
Job Description & How to Apply Below
Become a key player as an L1 Desktop Support Engineer at a prestigious engineering company, focusing on high-quality support for laptop and desktop devices. Bring your Windows OS expertise and incident management skills to the forefront.
In this role, you will provide ongoing support for end-user desktop devices, manage break-fix services, and ensure all installations comply with company standards. You will analyze incident data to improve service quality and train users effectively, thus enhancing the overall technological experience.
Key Responsibilities:
• Diagnose and resolve incidents for desktop hardware and software
• Manage imaging and reimaging for Windows 11 using PXE
• Conduct software installations with SCCM and assist engineers in break-fixes
• Maintain security protocols for all desktop devices
• Identify user training needs based on service calls
Requirements:
• At least 3-5 years of hands-on experience
• Expertise in Windows 7, SCCM, Intune, and AD
• Prior experience with service management tools like Service Now
• Knowledge of ITIL processes in desk-side support
• Familiarity with MAC devices is preferred
Infuse your desktop management knowledge into a robust engineering lineup, assuring a secure and efficient IT environment.
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