Business Systems Analyst

Match Box is urgently seeking a Business Systems Analyst for a 6-month contract (high probability of renewal) opportunity for our New Westminster based public sector client. This is a hybrid position (2x per week in office and 3 days remote) where candidates must be located in the lower mainland.

The successful candidate will work with clients and internal technology teams to identify, propose, and implement new applications or services, application system changes, enhancements, configurations, interfaces, and solutions to issues while ensuring compliance with organizational standards and regulations. The role involves developing software customizations, interfaces, reports, and/or new applications where appropriate and feasible. The candidate will also maintain the health of applications by providing technical and maintenance support throughout their lifecycle stages and respond to emergency call‑outs for immediate operational support as required.

• Understanding the application technical infrastructure and enterprise architecture plans and future directions.
• Remaining current with industry and organizational development tools, standards, and best practices, and applying this knowledge to technical support activities.
• Identifying and assessing the impact of infrastructure changes.
• Collecting and reviewing business requirements.
• Analyzing options for automated processes and impacts on related systems and interfaces.
• Determining the ability of existing enterprise models to meet business needs.
• Consulting with infrastructure and architecture groups regarding new requirements.
• Identifying application interface options and recommending solutions for client approval.
• Coordinating with internal teams to schedule and implement required software revisions.

• Determining the best technical or procedural solution while ensuring quality, efficiency, compatibility with existing information systems and enterprise architecture, and adherence to software development lifecycle (SDLC) standards and support guidelines.
• Ensuring impacts on downstream systems or components are considered during development, modification, and implementation activities.
• Coordinating the setup of test, development, and production environments with infrastructure teams.
• Developing test plans and testing criteria, conducting testing with clients, and obtaining client sign‑off.
• Automating testing where feasible.
• Ensuring activities related to introducing new services into supported environments follow current procedures and best practices.
• Collaborating with internal teams to deliver new systems, enhancements, and solutions to reported issues.
• Liaising with software vendors regarding system enhancements to resolve known issues or further support user requirements.
• Providing demonstrations, training, and knowledge transfer to end users and team members.

• Proactively analyzing, developing, and implementing solutions to reduce the frequency of customer‑impacting system issues.
• Responding to escalated service requests and support tickets, ensuring resolution within agreed service levels through system modifications, workarounds, enhancements, reconfiguration, procedural recommendations, training, documentation, or vendor escalation.
• Assessing new service requests to determine whether escalation for immediate action is required.
• Prioritizing and managing service requests according to established processes and procedures.
• Consulting with clients to clarify and confirm issues, including identifying causes related to data integrity, application defects, or operational procedures.
• Conducting diagnostic procedures to isolate problems and designing, coding, testing, and implementing solutions.
• Recommending improvements and modifications while following established best practices and procedures.
• Collaborating with customers, internal teams, and software vendors on technical issues and deployments.
• Responding to emergency operational support requirements as needed.
• Analyzing software upgrades and…