IT Service Delivery Lead at Svante

Shape the future of IT at Svante as the IT Service Delivery Lead in Burnaby, British Columbia. Oversee enterprise-level IT service excellence in infrastructure, networking, and operational technology environments.

In this management-level role, you will lead service delivery efforts across the organization while focusing on continuous improvement and ensuring effective service Desk support. Your extensive experience in IT infrastructure and service management will guide Svante's innovative clean energy technology initiatives and support mission-critical SCADA environments.

Key Responsibilities:

• Lead and manage IT service delivery for critical environments

• Oversee the Service Desk team for operational stability

• Establish and improve IT Service Management processes

• Monitor service metrics to ensure operational excellence

• Collaborate with infrastructure and cybersecurity teams

Requirements:

• 7+ years in IT service delivery or infrastructure management

• Bachelor's degree in IT or related discipline

• Experience with Microsoft technologies and SCADA

• Strong leadership and problem-solving skills

• Familiarity with cloud platforms and ITSM tools

Elevate IT operations and drive innovation as Svante's IT Service Delivery Lead.
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